Privacy Policy

Information We Collect

To provide you with the best possible service, ManoWell collects various types of information. This includes:

• Personal Identification Information: This includes your name, email address, postal address, and phone number, which you provide when creating an account, making a purchase, or subscribing to our newsletter.
• Payment Information: When you make a purchase, we collect necessary payment details such as credit card numbers or other payment method information. Please note that we do not store sensitive payment card data; it is processed securely by our third-party payment processors.
• Demographic Information: We may collect demographic data such as age, gender, and preferences to better understand our customer base and tailor our offerings.
• Usage Data: We automatically collect information about how you access and use our website, including your IP address, browser type, operating system, referral sources, pages viewed, and the duration of your visit. This helps us improve our website's functionality and user experience.
• Device Information: Information about the device you use to access our services, such as device model, unique device identifiers, and mobile network information.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. For more details, please refer to our dedicated Cookie Policy.

The collection of this information is essential for us to process your orders, provide customer support, and enhance your overall experience with ManoWell. We ensure that all data collected is handled with the utmost care and security.

How We Use Your Information

The information we collect serves several crucial purposes to ensure you receive high-quality services and a personalized experience:

• Service Provision: To process your orders, manage your account, and deliver the products and services you request.
• Communication: To send you order confirmations, shipping updates, customer service responses, and important notices regarding our services. If you opt-in, we may also send you promotional emails about new products, special offers, or other information we think you may find interesting.
• Personalization: To personalize your experience on our website, presenting products and content tailored to your interests and preferences.
• Analytics and Improvement: To understand how users interact with our website, identify trends, track the effectiveness of our marketing campaigns, and make continuous improvements to our services and website functionality.
• Security and Fraud Prevention: To protect our website and users from fraudulent transactions and unauthorized access.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

ManoWell is committed to using your information responsibly and only for the purposes for which it was collected or with your explicit consent. We continuously review our data processing practices to ensure compliance with privacy regulations.

Data Security

The security of your data is paramount to ManoWell. We implement a variety of technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt data during transmission over the internet.
• Access Controls: Access to your personal data is restricted to authorized employees and service providers who need the information to perform their job functions.
• Regular Audits: We regularly review our security practices and update them to address new threats and vulnerabilities.
• Data Minimization: We only collect personal data that is necessary for the stated purposes.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.